Practical insights into custom software, process automation and digitalisation for mid-sized businesses.
An order arrives by email. Someone enters it in the order book, then in the invoicing software and then again in an Excel spreadsheet. The same data is entered several times every day.
When a digitalisation project fails, technology is often blamed first. The real causes usually appear earlier: unclear goals, a lack of involvement or responsibilities that were never defined.
Excel is flexible, familiar and very well suited to many tasks. It only becomes a problem when multiple versions, duplicate entries or processes that are hard to follow begin to shape everyday work.
